At Cofulta, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, contact us, or interact with our store.
When you use our website or place an order, we may collect personal information including:
Your name
Email address
Phone number
Billing address
Shipping address
Payment information
Order details
IP address
Device and browser information
Website activity, such as pages viewed, products added to cart, and checkout activity
Payment information is processed securely through our payment providers. Cofulta does not directly store your full credit card details.
We use your information to:
Process and fulfil your orders
Send order confirmations and shipping updates
Provide customer support
Handle refunds, returns, and guarantee requests
Improve our website and customer experience
Prevent fraud and protect our business
Send marketing emails or promotional messages, where you have opted in
Measure the performance of our ads and website
If you sign up for our email list, place an order, or opt in to marketing, we may send you updates, offers, product information, or reminders.
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or by contacting us at:
We will still send important order-related emails, such as order confirmations, shipping updates, and customer service messages.
Our website uses cookies and similar technologies to help the site function properly, improve your shopping experience, remember your preferences, analyse website traffic, and measure advertising performance.
We may use tools such as Shopify analytics, Meta/Facebook Pixel, Google analytics tools, and other advertising or tracking technologies.
These tools may collect information about how you interact with our website, such as pages visited, products viewed, products added to cart, and purchases made.
You can control or disable cookies through your browser settings. However, some parts of the website may not work properly if cookies are disabled.
We may share your information with trusted third-party service providers who help us operate our store, including:
Shopify and ecommerce platform providers
Payment processors
Shipping and fulfilment partners
Email and marketing platforms
Analytics providers
Advertising platforms
Customer support tools
Fraud prevention services
We only share information where necessary to run our business, fulfil orders, provide support, improve our website, or comply with legal obligations.
We do not sell your personal information in the traditional sense.
To deliver your order, we may share your name, shipping address, phone number, email address, and order details with our fulfilment and shipping partners.
At this time, Cofulta ships to Australia and Canada.
Because we use online platforms, payment processors, shipping partners, and other service providers, your personal information may be stored or processed in countries outside your own.
By using our website and placing an order, you understand that your information may be processed by service providers located in different countries.
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, disclosure, or alteration.
However, no online store, website, or method of electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.
We keep your personal information for as long as needed to provide our services, fulfil orders, handle customer support, comply with legal obligations, resolve disputes, and maintain business records.
When personal information is no longer needed, we may delete, anonymise, or securely store it as required.
Depending on where you live, you may have the right to:
Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Withdraw marketing consent
Object to certain uses of your information
Request a copy of your personal information
To make a privacy request, contact us at:
We may need to verify your identity before completing your request.
Our website and products are not intended for children under the age of 18.
We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us at support@cofulta.com and we will take appropriate steps to remove it.
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, content, or policies of third-party websites. Please review their privacy policies before providing personal information.
We may update this Privacy Policy from time to time to reflect changes in our business, website, legal requirements, or privacy practices.
Any updates will be posted on this page with a revised “Last Updated” date.
For any questions about this Privacy Policy or how your personal information is handled, contact us at:
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