# Refund & Return Policy
At Cofulta, we want you to feel confident trying our products. That is why we offer a **120-Day Money-Back Guarantee**.
If you are not happy with your order for any reason, contact us within **120 days of delivery** and we will help you with a return or refund.
## 120-Day Money-Back Guarantee
We stand behind our products. If you try Cofulta and decide it is not right for you, you may request a refund within **120 days of receiving your order**.
To start a refund request, email us at:
**support@cofulta.com**
Please include:
- Your full name
- Your order number
- The email address used at checkout
- A short note letting us know you would like a refund
We may ask for feedback so we can improve, but you do not need to write a long explanation.
## Returns
Because our products are personal care items, returns must be approved by our support team before being sent back.
Please do not send items back without contacting us first. Returns sent without approval may not be accepted.
For change-of-mind returns or guarantee claims, customers may be responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
## Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If your item is damaged, defective, leaking, missing, or incorrect, email us at **support@cofulta.com** within **7 days of delivery** with your order number and clear photos of the issue.
If approved, we will offer a replacement, store credit, or refund depending on the situation.
## Shipping Locations
At this time, Cofulta ships to **Australia and Canada**.
If your country is not available at checkout, this means we are not currently shipping to your location.
## Shipping Timeframe
Orders typically arrive within **5–15 business days** after being shipped.
Please note that shipping times are estimates and may vary due to carrier delays, customs processing, public holidays, weather, incorrect shipping details, or other factors outside of our control.
If your order appears delayed, please contact us at **support@cofulta.com** and we will help investigate.
## Refund Processing Time
Once your refund is approved, it will be processed back to your original payment method.
Please allow **5–10 business days** for the refund to appear in your account, depending on your bank or payment provider.
## Shipping Costs
Original shipping costs are non-refundable unless your item arrived damaged, defective, or incorrect.
If a return is required, return shipping costs are generally the customer’s responsibility unless the issue was caused by our mistake.
## Lost or Delayed Packages
If your package appears delayed, please contact us at **support@cofulta.com** and we will help investigate.
Cofulta is not responsible for packages marked as delivered by the carrier but reported missing. However, we will always do our best to help you resolve the issue.
## Cancellations
Orders can only be cancelled before they have been processed or shipped.
If your order has already been processed, packed, or shipped, we may not be able to cancel it. In that case, you may still be eligible for our **120-Day Money-Back Guarantee** after delivery.
## Results Disclaimer
Individual results may vary. Cofulta products are not intended to diagnose, treat, cure, or prevent any medical condition. If irritation occurs, discontinue use and contact a healthcare professional if needed.
Our **120-Day Money-Back Guarantee** is designed to give you peace of mind when trying Cofulta.
## Consumer Rights
This policy does not limit any rights you may have under applicable consumer protection laws.
##Contact Us
For all refund, return, or order questions, contact us at:
**support@cofulta.com**