Shipping policy
Shipping Policy
At Cofulta, we want your order to arrive as smoothly as possible. Please read our shipping policy before placing your order.
Shipping Locations
At this time, Cofulta ships to Australia and Canada.
If your country is not available at checkout, this means we are not currently shipping to your location.
Processing Time
Orders are usually processed within 1–3 business days after your order is placed.
Processing times may be longer during busy periods, public holidays, supplier delays, or high-volume sales periods.
Once your order has been processed and shipped, you will receive a shipping confirmation email with your tracking information, where available.
Shipping Timeframe
Orders typically arrive within 5–15 business days after being shipped.
Please note that shipping times are estimates only and are not guaranteed.
Delivery times may vary due to carrier delays, customs processing, public holidays, weather, incorrect shipping details, remote delivery locations, or other factors outside of our control.
Shipping Costs
Shipping costs, if applicable, will be shown at checkout before you complete your order.
From time to time, Cofulta may offer free shipping promotions or free shipping over a certain order value. Any free shipping offer will be displayed on our website or at checkout.
Tracking Your Order
Once your order has shipped, you will receive a tracking number by email where tracking is available.
Please allow some time for tracking information to update after your order has been shipped. In some cases, tracking may take a few business days to show movement.
If you have not received tracking information or need help checking your order status, contact us at:
Incorrect Shipping Information
Customers are responsible for entering the correct shipping details at checkout.
Please make sure your name, address, apartment/unit number, postcode, email, and phone number are correct before placing your order.
Cofulta is not responsible for orders delayed, lost, returned, or delivered incorrectly due to incorrect or incomplete shipping information provided by the customer.
If you notice an error in your shipping details, please contact us as soon as possible at:
We will do our best to update your details before the order is processed, but we cannot guarantee changes once the order has been packed or shipped.
PO Boxes
Some carriers and fulfilment partners may not be able to deliver to PO boxes.
To avoid delays, we recommend using a residential or business address at checkout.
Customs, Duties, and Taxes
For international orders, your package may be subject to customs duties, taxes, or import fees depending on your country’s rules.
Any customs duties, taxes, or import fees are the customer’s responsibility unless otherwise stated at checkout.
Cofulta is not responsible for delays caused by customs processing.
Lost, Delayed, or Stolen Packages
If your order appears delayed, please contact us at:
We will help investigate and provide any available tracking information.
Cofulta is not responsible for packages marked as delivered by the carrier but reported missing, lost, or stolen. However, we will always do our best to help you resolve the issue.
Damaged or Incorrect Orders
Please inspect your order when it arrives.
If your item arrives damaged, defective, leaking, missing, or incorrect, contact us within 7 days of delivery at:
Please include your order number and clear photos of the issue so we can help resolve it.
Order Cancellations
Orders can only be cancelled before they have been processed or shipped.
If your order has already been processed, packed, or shipped, we may not be able to cancel it. In that case, you may still be eligible under our Refund & Return Policy after delivery.
Contact Us
For any shipping questions, contact us at:
Last Updated
26/5/26