Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.
We offer monthly subscription plans for selected products.
Subscriptions are billed monthly on a recurring basis using your original payment method.
You may cancel your subscription at any time by contacting:
support@cofulta.com
There is no minimum commitment.
Cancellations can be made up until the moment before renewal.
Refunds for subscription charges are available within the first 90 days of subscription enrolment.
After 90 days, missed cancellations or renewal charges may not be eligible for refund.
Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.
Try before you buy
When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.